We’re delighted to announce that, from today, Southeastern passengers will benefit from a new, free Wi-Fi system which is being progressively rolled out as part of our £78 million programme of investment to change and improve the journey experience for our passengers. This is something we know our passengers and stakeholders have been asking for, and we’re really pleased to be able to deliver it.
Over the next few months, each and every train in Southeastern’s fleet – Metro, Mainline and High Speed – will be fitted with the system, which can be used across our network in Kent, Sussex and south-east London.
Here is a link to a video of WiFi equipment being installed on one of our trains
At the time of writing, around two-thirds of our 392-strong fleet of trains have already been fitted with Wi-Fi, with the remainder expected to follow by no later than June 2018.
Southeastern’s Wi-Fi network can be found easily – look for ‘Southeastern_WiFi’ in your available networks. There is no need to provide an email address. The WiFi will enable email without large attachments, surfing the internet, connectivity for smartphone and tablets and on-train stored content such as basic travel and timetable information.
Working together with the Department for Transport and other partners, we hope that our passengers will enjoy the benefits that this will bring by giving them easier access to the internet, travel information, emails and social media.
There are one or two things to be aware of before going online:
- A daily free usage allowance of 50MB will be available to each user;
- The strength and speed of the Wi-Fi will be affected by the number of users at any one time and how it is being used. The WiFi isn’t designed for streaming films or TV programmes, and we advise these should be downloaded at home.
- As you’ll be aware, many of our trains travel through tunnels or areas of limited connectivity where the Wi-Fi connection may be lost.
- Some lines, such as the Bromley North branch, the Isle of Sheppey branch and the Medway Valley line, will receive WiFi coverage in April 2018.
- A signal strength map is available on the Southeastern website at https://www.southeasternrailway.co.uk/travel-information/on-board/wifi, and a dedicated helpline number is available for technical queries on 0208 028 0393.